Useful Information

Drivers Age

25 to 99 Years

Young Drivers Age: 19 to 24 Years Charge 104 NOK per Day Maximum 1,040 NOK (Excludes Tax)

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

**Due to the spread of covid-19 and introduction of quarantine regulations, Hertz Norway cars are not permitted to be used for cross border journeys. All Hertz Norway cars are only to be driven and delivered within the borders of Norway until the end of August 2021.**

permit ferry travel between fjords crossings at no extra cost.

Hertz vehicles cannot be driven into and/or dropped off in any African or Asian countries nor in Armenia, Azerbaijan, Bahrain, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Egypt, Estonia, Georgia, Hungary, Iran, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Latvia, Lithuania, Lebanon, Macedonia, Moldova, Morocco, Oman, Qatar, Poland, Romania, Russia, Saudi Arabia, Serbia & Montenegro, Slovenia, Slovakia, Syria, Tajikistan, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Yemen.

Hertz vehicles may be driven into but not dropped off in Greece and the United Kingdom.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI), if accepted, shall be deemed, null and void.

The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Germany: The German Ministry of the Environment has introduced Environmental Zones in certain German cities. All vehicles entering these zones must display a sticker indicating the emission class of the vehicle. Hertz vehicles rented outside Germany do not carry this sticker.

For EV vehicles: When returning the rental car, its battery level should be the same as when the car was delivered to you. The battery level at delivery is stated in the lease. If you do not return the car with at least the same battery level as at delivery, Hertz will charge a fee and the cost of charging the car up to the correct battery level

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus EUR95. If your online payment is less than EUR95, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late change fee of EUR50.00. If you have paid less than EUR50.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of EUR95. If you have paid less than EUR95, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.